Privacy Policy
Last updated: March 15, 2026
1. Data Controller
MySwissBot (hereinafter, "the Company") is responsible for processing personal data collected through this website and the chatbot service. Contact: support@myswissbot.com
2. Data We Collect
We collect the following types of data: (a) Chatbot usage data: messages sent to the chatbot, conversation history needed for response context. (b) Contact data: name, email and company when you fill in a contact form or request a demo. (c) Technical data: IP address, browser type, pages visited, for analytical and security purposes.
3. Purpose of Processing
We process your data to: (a) Provide the chatbot and customer support service. (b) Respond to your queries and demo requests. (c) Improve our services through usage analysis. (d) Comply with legal obligations.
4. Legal Basis
Processing of your data is based on: (a) Performance of the service contract. (b) Explicit consent when requested. (c) Legitimate interest to improve our services. (d) Compliance with legal obligations.
5. Data Retention
Chatbot conversation data is retained for a maximum of 90 days, unless the customer configures a different period. Contact data is retained while an active business relationship exists and for the legally required period.
6. Recipients
We do not sell or share your data with third parties. We may share data with technical service providers (Google Cloud) under data processing agreements that guarantee the same level of protection. All data is stored on servers located in the European Union.
7. Your Rights
You have the right to: (a) Access your personal data. (b) Rectify inaccurate data. (c) Request deletion of your data. (d) Object to processing. (e) Request data portability. To exercise these rights, contact us at support@myswissbot.com.
8. Security
We implement technical and organizational measures to protect your data: TLS 1.3 encryption in transit, encryption at rest, role-based access control, regular security audits and ISO 27001 compliance.
9. Cookies
We use strictly necessary cookies for website operation. We do not install third-party tracking cookies. You can manage your cookie preferences through the cookie banner.
10. Changes to this Policy
We may update this policy periodically. We will notify you of significant changes by email or through a notice on the website. The last updated date appears at the top of this document.
Have questions about our privacy policy? Contact us at support@myswissbot.com